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F.A.Q. Frequently Asked Questions

You have questions, we have answers

Below are some of the most commonly asked questions. Please contact us if you think there should be more or different questions posted below!

how do i know that i am going to receive my package?

Terra Cannabis is one of the fastest growing dispensaries in Canada. With this success comes a lot of happy customers and a lot of positive reviews. If you need some convincing go ahead and checkout our Reviews page, product reviews or simply search the hashtag #terracannabis on instagram to see what people have to say about us!

Will I get a tracking number or updates?

Yes! At Terra Cannabis we provide step by step updates from the second we accept your payment to the moment it is delivered at your house. You will get text updates and emails the whole way!

Do you offer refunds or exchanges?

If your product is defective or simply not up to your standards we do offer store credit. You will be emailed a shipping label which you will need to print and send the package back to us. Once we receive the first tracking update we will send off your replacement package.

Am I Guaranteed to Receive My Package?

Yes! Canada Post does make mistakes and we will always correct them. If your tracking says ‘Delivered’ but you have not received your package you will need to open a ticket with Canada Post. As long as the tracking does not say ‘Delivered’ and you have not received it we will send you out a replacement package immediately!

The products inside my package were not what i ordered

We apologize for this mixup, it does happen from time to time. If you were sent the wrong order please contact us via Contact Form or give us a call at1 (647) 360-9612 and we will take care of it immediately for you!

Is Interac e-Transfer safe?

Interac e-Transfer is a way to send money to someone else electronically without sharing banking information. Interac e-Transfer notices are sent by email, but those are just the notices—no financial information or money transfer details are included in those emails.

Learn more about how Interac e-Transfer works.

Am i going to get into trouble for ordering Medical Cannabis Online?

No, we have sent over 55,000 packages and never have any of our customers ever gotten in trouble or even been contacted by Canada Post or the authorities. Terra Cannabis is a legally registered business that pays full taxes on all of our products.

How is my personal information kept private and safe?

We are committed to protecting the privacy and security of your personal information. In this respect we have invested heavily in world class information management systems to keep your details encrypted and secure.

We take your online security seriously and know the safety of your information is important to you. You can read more about our Privacy Policy here.

Have More Questions?

Contact us by email or by giving our lovely customer service agent a call between the hours of 8:30am – 5:30pm PST