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Privacy Policy

  • At Terra Cannabis we are committed to protecting the privacy of your personal information. That’s why we’ve invested heavily in world class information management systems to keep your details encrypted and secure.
  • The information that we collect is used to provide you with the best online shopping experience while mitigating any possible security risk. We take your privacy seriously and hope the following information gives you complete transparency regarding your rights, the information we gather, how we use it, and how to correct or change it.
  • Any reference to “Terra Cannabis” within this Privacy Policy includes Terra Cannabis and all or any of its direct or indirect subsidiary undertakings, joint venture partners, and their related companies wherever located in the world as may exist from time to time.

 

Information We Collect and How We Use It

 

Sign up Information

  • When you open an account with us, in order for us to complete your order we ask you for:
    • Your Name
    • Mailing Address
    • Billing Address
    • Email Address
  • We ask for your name and mailing address so that we may properly deliver your purchased goods to you.
  • We ask for your email address so that we may send you a receipt of your order after purchasing and so that we may contact you if needed.

Additional Personal Information

  • Terra Cannabis may occasionally contact a customer directly to acquire more information in order to assist in delivering an order to the customer’s mailing address. This information includes but is not limited to:
    • Age Verification
    • Address Verification
    • Order Number Verification
    • Telephone Number
  • In the event of a registration where we receive notice that a customer submitted an inaccurate birth date (by claiming that they were over 19 but weren’t), we will immediately close their account and delete their personal information.

Cookies

  • We use cookies to track who, how and when customers use the site in order to deliver relevant regional and personal information. Cookies are text files which sit on your computer. These cookies are completely safe and secure and will never contain any sensitive information.
  • A cookie placed by Terra Cannabis can only be accessed by Terra Cannabis. These contain information such as their name or user identification number for both customer protection and risk mitigation purposes.
  • Sensitive information is encrypted for security purposes and no information is ever shared with third party marketers.

Security

  • Terra Cannabis recognizes the importance of keeping customer details and payment information safe.
  • Our systems and processes are annually audited and comply with the toughest security industry standards to prevent customer information from being compromised.

Updating and Changing Information

  • You can also update or change information previously provided to us through the “My Account” tab on the site’s menu.

Account Information

  • Terra Cannabis respects your privacy and will not report any information relating to member’s accounts to any third party agencies.

Right to Change Internet Privacy Statement

  • Terra Cannabis reserves the right to change the Privacy Policy including altering the purposes for which it processes your personal information at any time. In the event that Terra Cannabis considers it appropriate to make any such change, the Privacy Policy will be updated and posted on our site. Your continued use of the site will constitute acceptance of those changes. Changes will be effective immediately upon posting.

Complaints

  • If you have a complaint regarding Terra Cannabis and your data privacy please contact:
  • Terra Cannabis, Mississauga ON, Canada
    Tel: 1 (647) 633 5978
    Email: [email protected]

Disclosing your information

  • Terra Cannabis will not pass your information on to third parties and does not work in conjunction with any related companies who may want your personal information for reasons beyond the scope of completing your transaction with Terra Cannabis.

Anonymity

  • If you wish to conduct a transaction with Terra Cannabis, you will need to provide us with your contact details as Terra Cannabis is an online-based store.
  • However, please feel free to browse our website, products and services we offer anonymously before placing an order with Terra Cannabis.

 

Anti-Spam Policy

 

Terra Cannabis Anti-Spam Policy

  • All customers of Terra Cannabis will only receive promotional emails from Terra Cannabis if they have opted in to receive such emails. These promotional emails will only relate to Terra Cannabis. Terra Cannabis does not provide its customers’ email addresses to any third party at any time. If a customer wishes to stop receiving promotional emails, news, and updates they can opt out at any time by unsubscribing to the most recently received email by referring to the “unsubscribe” link at the bottom of the email.

User Consent

  • By providing your personal information and registering with us or logging on with us when you enter our website, you explicitly consent to Terra Cannabis processing and disclosing your personal information for the purposes set out in this policy, or as otherwise provided in accordance with the Terms and Conditions. If you wish to qualify, vary, modify or limit your consent in relation to marketing communications or in circumstances where any processing of your data is likely to cause damage or distress or such other circumstances as the law allows then you may do so by referring to the “Opting Out” section of our Privacy Policy.

Opting Out

  • You can unsubscribe from all email announcements at any time. To unsubscribe from any special offer mailers, simply refer to the “unsubscribe” link at the bottom of the most recently sent email, or alternatively contact us.

Contact

  • If you have any questions about our Privacy Policy or the collection, use; disclosure, or retention of personal information by Terra Cannabis, please contact our customer service line as follows:

Terra Cannabis, Mississauga ON, Canada
Tel: 1 (647) 633 5978
Email: [email protected]

 

 

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